Refund Policy

Refund & Return Policy

At Rich Intentions, every garment is created with purpose. Because each piece is made to order, we take great care in producing your order specifically for you. We appreciate your support and ask that you review the information below before placing your order.

Made-to-Order Products

All Rich Intentions products are made to order once your purchase is placed. For this reason, we are unable to offer refunds or returns for:

Change of mind
Incorrect size selected
Incorrect shipping information provided at checkout
Buyer’s remorse

Please review our size guides and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, we are committed to making it right.

Please contact us within 7 days of receiving your order by emailing support@richintentions.com (replace with your actual email address) and include:

Your order number
A brief description of the issue
Clear photos of the product
Photos of the packaging, if applicable

Once your claim has been reviewed, we will provide a replacement or issue a refund when appropriate.

Exchanges

If exchanges are offered by Rich Intentions, requests must be submitted within 14 days of delivery. Items must be:

Unworn
Unwashed
In their original condition
Free of stains, odors, or damage
Returned with original tags (if applicable)

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Refund Processing

If a refund is approved, it will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process and post the refund.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Order Cancellations

Because production begins shortly after an order is placed, cancellation requests can only be accommodated if production has not yet started. Once production has begun, orders cannot be canceled.

Lost or Delayed Packages

Once an order has been shipped, delivery times are the responsibility of the shipping carrier. If your package is lost in transit, please contact us and we will work with the carrier to help resolve the issue.